For more information go to AREA YOUR ROLE EXAMPLES AND CASE STUDIES Situation Members of the public may make a complaint about an item in a library collection and request Complaint example: for items to be removed. [...] Please on the book ‘Welcome to Sex.’ LIANZA worked alongside Hutt City Libraries and refer to your media contacts or policy for guidance on what to do if the media contacts you the Hutt City Council media advisor to respond to the media. [...] For example, if it is a public library and part of a local council, the complainant The library’s policies will link with the governing strategy. [...] The complainant may want to may want to complain directly to the council. [...] ▶ IFLA’s Freedom of Access to Information These library principles on freedom of expression should guide any response: ▶ IFLA Freedom of Expression Mission • The public has the right to complain about or challenge items in the collection.
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