Explaining stage 2 of the complaints process The reasons for taking the complaint What happens after the meeting? to stage 2 can be: Ԏ You will receive an update from the Ԏ You are unhappy with the decision at stage 1. [...] If at any stage you want Ԏ The independent staff member will want more information, or you feel we are not doing to know what has happened and what you what we agreed we would do, you can contact want to happen as a result of complaining. [...] Explaining stage 3 of the complaints process The reasons for taking the complaint to What do I do once I recieve the report? stage 3 can be: Ԏ You have up to 20 working days to respond to Ԏ You are unhappy with the decision at stage 2. [...] Ԏ You feel that we haven’t kept you updated Ԏ This is your chance to say what you think with what is happening and you haven’t about what the senior manager has found out, heard from us for more than 10 working days. [...] matter will arrange to meet you Ԏ This letter will include details of how what we Ԏ You can bring a friend or adult to this meeting.
- Pages
- 3
- Published in
- United Kingdom
