Where the complaint is against the Chief Executive, the same procedure will be followed, but with the Chair of the organisation substituting for the Chief Executive’s role at all stages. [...] Stage 1 The complainant should be invited to speak to the Chief Executive or a member of the senior management team to discuss the complaint with them. [...] The person dealing with the complaint should keep a record of the conversation on the complaints monitoring sheet and will endeavour to resolve the matter. [...] If the complaint involves a member(s) of staff the Chief Executive should offer the opportunity for the member of staff to put forward their account, either by written statement or by presentation to a Complaints Panel. [...] ENSURING THE EFFECTIVENESS OF THE PROCEDURE All Members of the Board of Trustees will receive a copy of the complaints procedure.
- Pages
- 3
- Published in
- United States of America
