Our Complaints You have the right to: Management ———Access an advocate/support person to help you make a complaint Compliments Principles ——— Anonymously lodge a complaint Complaints ——— Be provided with appropriate and easily Feedback understood information about the progress of your complaint ——— Royal Far West is committed to managing Be treated with dignity and respect all complaints fairly, o. [...] Withdraw your complaint at any stage ——— These laws are in place to protect and guide Your privacy and the details of your consumers and businesses during the complaint are kept strictly confidential. [...] Other laws govern our dealings with ——— departments, including in relation to child Respect the role of the staff and their right protection matters, the police and the to respond to a complaint. [...] complaint has been dealt with, you Compliments can contact: are positive comments that you may choose to make You can talk to a staff member you about our staff and service. [...] 1800 451 524 Important What Health Care Complaints things to remember: should I put in a Commission complaint? 1800 043 159 We take what you have to say seriously Email: hccc@hccc.nsw.gov.au We are here to listen, and every complaint and The more specific the information concern is addressed and seen as a positive way in you are able to provide, the more NDIS Quality & Safety Commission which we c.
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