As a result of this examination, and based on the collection of evidence obtained to produce this report, PIAC recommends the Government of Canada follows through on its commitment to eliminate the application of additional fees charged to Canadian consumers to receive a paper bill or statement. [...] The Government of Canada indicated in both the 2013 Speech from the Throne, as well as Budget 2014, its intention to “end “pay to pay” policies, so customers won’t pay extra to receive paper bills.”4 In addition, the Public Interest Advocacy Centre (PIAC) and the Consumers’ Association of Canada (CAC) filed an application in October 2013 to the Canadian Radio-television and Telecommunications Comm [...] Page 9 1.1 Methodology During this examination of the conduct of service providers in Canada who have begun to charge consumers for a paper bill, PIAC compared the billing practice of charging for a paper bill by Canadian corporations to the relevant International Organization for Standardization (ISO) billing standard. [...] In particular, please provide details specifying: (a) the broadcasting and telecommunications service(s) in respect of which the fee/discount applies;
(b) whether the service is provided in accordance with a tariff or a license approved by the Commission;
(c) whether the fee/discount applies to all customers for each service identified, and if not, the categories of customers to which the fee/ [...] Last accessed January 16, 2014, at How to Pay the Piper Page 14 conversion.18 Given the choice between the industry’s view that they are saving thousands of tons of paper, and the consumer view that many will simply print off the online bill, we suspect the truth to be somewhere in the middle.
Authors
- Pages
- 110
- Published in
- Ottawa, Ontario
