From theory to practice : De la théorie à la pratique : les mécanismes d'offre des services en français dans le domaine de la justice en Ontario - Volume 2 : les perceptions des fonctionnaires et des usagères et usagers

The importance of the attitude towards Francophones in the offices and the nature of the contact with them is crucial. [...] Since the goal of the to the development of operational plans and to a new Strategic Plan is to allow for better planning of FLS with level of planning of French Language Services (FLS) in a view to a more results-oriented management, the the ministries of the Attorney General (MAG) and Com- data collected during this study will allow for a first as- munity Safety and Correctional Services (MCSCS) [...] It has to do with The second presents the data on the situation of the the verbal and non-verbal aspects of delivering FLS and active offer of FLS in the Justice Sector. [...] Thus, the overall data reflect the higher participation of employees from the MAG and LAO in the The third part dealt with targeted groups in the survey compared with respondents from the MCSCS. [...] We The objective of this part of the research was to collect then categorized the answers to better see the affinities data to further document the point of view of users on between them, the recurring statements and specifici- the question of the active offer9.