The dynamics of business and operations in BRAC Bank were changed and had to remain agile and adapt to the “new normal”, exploring creative and innovative ways. [...] The bank will continue to introduce new “phygital” channels to bring the services to the doorsteps or fingertips of the customers to transform into a lean and agile organization. [...] The study should consider the product development processes in the bank, prevailing culture in the bank, leadership motivation, the ability to adapt to change, and challenges of regulatory and other obstacles for adopting such Agile working style across the bank. [...] Accordingly, the research recommends to organize proper training to equip the employees of the bank with essential skills and knowledge to work in the Agile environment. [...] In the digital sector, the policy focuses on two main objectives: (i) to enhance the implementation of measures outlined in the Digital Economy and Society Framework 2021–2023; and (ii) to develop and strengthen the quality of digital public service [10].
- Pages
- 155
- Published in
- Japan
