While the proliferation of online review practices can benefit both businesses and consumers, challenges remain in terms of the quality and reliability of the reviews, complexity of content moderation, and data privacy and protection issues. [...] Misleading and Harmful Consumer Reviews The quality and reliability of consumer reviews are key aspects of the online review ecosystem, both in terms of impact and the challenges they pose. [...] The revision revision of the law to of the CP Law is imperative amid the continued growth of the digital accommodate protection economy and its associated risks. [...] 16 The written notification must include several important pieces of information, such as the type of the leaked personal data, the time and chronology of the leak, and efforts to handle or recover from the data breach. [...] The main focus is to ensure that the implementation and derivative regulations of the PDP Law align with global standards and practices to enhance the trust of digital investors and consumers.
- Pages
- 40
- Published in
- Indonesia
Table of Contents
- Understanding the Landscape of Online Reviews in Indonesia from the Perspectives of Platforms and Consumers 1
- TABLE OF CONTENTS 5
- LIST OF TABLES 6
- LIST OF STUDY CASE BOXES 6
- GLOSSARY 7
- EXECUTIVE SUMMARY 8
- ONLINE REVIEWS 9
- CHALLENGES AND RISKS OF ONLINE REVIEWS 10
- Misleading and Harmful Consumer Reviews 10
- The Impacts of Harmful Reviews on Platforms Content Moderation 12
- Consumer Privacy in UGC Platforms 13
- THE REGULATORY ENVIRONMENT FOR ONLINE REVIEWS IN INDONESIA 14
- Protection for Online Reviewers as Consumers 14
- Regulations on Content Moderation on UGC Platforms 16
- The Implementation of Responsible Data Protection 18
- ENSURING A SAFE ONLINE REVIEW ECOSYSTEM 20
- Rights and Obligations of Consumers as Reviewers 20
- The Roles of Platforms in Moderating Contents and Ensuring Data Protection 21
- CONCLUSION AND RECOMMENDATIONS 23
- Expediting the revision of the CP Law 23
- Revising the MOCI Regulation No. 52020 for optimal and fair content moderation 23
- Establishing an independent PDP authority 24
- REFERENCES 26
- APPENDIX 1. LIST OF SUPPLEMENTARY REGULATIONS ON ONLINE CONSUMER PROTECTION 30
- APPENDIX 2. DEFINITIONS OF HARMFUL CONTENTS ACCORDING TO VARIOUS LAWS AND REGULATIONS 32
- Explore other paper published by Center for Indonesian Policy Studies 36
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- If you or your organization is interested to cooperate and engage more closely with the work of CIPS please contact 37
- Anthea Haryoko Chief Innovation and Development Officer 37
