CENTRAL POLICY UNIT

3.4.3 Regarding the views of the family mediators and the supervisors: 3.4.3.1 There were three clusters of factors influencing the process and the outcomes of the mediations: 1) the user-relevant factors; 2) the qualities of the mediators and 3) the court relevant factors. [...] 3.4.5.1.3 They had concerns about various issues including 1) a lack of public knowledge of the service nature and accessibility; 2) a lack of referrers’ knowledge of the nature of the service, the mediation process and the availability of financial subsidy schemes; 3) insufficient support services for private practitioners; 4) variations in the quality of mediators; 5) the importance of support s. [...] 4.4 Quality of Service The high quality of the service in terms of the mediators’ professional competence was confirmed by the outcomes of the Family Council Pilot Scheme and the findings of the survey and the interviews. [...] 5.4.2 Training To keep up the quality of the service, the government may consider appointing the HKMAAL as a single body to standardize the training of the mediators and to oversee the professional standards of the mediators. [...] Chapter 4 lists the specifics of the research methodology of the study, including the research questions, the objectives, the sampling, the sampling criteria, the site selection, the measurement instrument, the ethical issues, the data collections methods and the timeline.