cover image: Does the gender of your co-worker matter? Evidence from call centres in India

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Does the gender of your co-worker matter? Evidence from call centres in India

26 May 2021

In this study, I match employees on the basis of gender and past productivity (using 3-4 weeks of pre-study administrative data) and then randomly assign one of them to mixed-gender team and the other to control. [...] At the extensive margin, I use share of days worked during the course of the study period from the day of appearing in the study. [...] Share of days worked is the proportion of days worked in the study period (from the employee’s job starting date) out of the total number of days of the study. [...] Understanding the determinants and constraints to worker productivity in the call centre industry will be useful in sustaining growth and output in the long run. [...] To assess gender attitudes of the males in the study, a broad set of questions were posed to them, based on the current literature on measuring women’s empowerment and gender attitudes (Dhar et al.
Pages
8
Published in
United Kingdom