Communication and awareness-raising about the Grievance Mechanism(GM) The Grievance Redress Mechanism ( GRM) Officer shall be responsible for ensuring that the existence and procedures of the GM are being communicated clearly and adequately throughout the entire project lifecycle to project-affected parties and other interested stakeholders. [...] Coordination of actors involved in the GM and general GM oversight The GRM Officer shall be responsible for coordinating the work of other actors involved in operating the GM and providing support in GM implementation. [...] This may include: • Coordinating with the PIU, especially environmental and social safeguards 1 • Coordinating with the nineteen country-level GM focal points • Supporting the establishment of a GM, including community mobilization, recruitment and selection of GM members • Assisting and providing guidance to other actors involved in the GM at various levels, as needed • Overseeing the consultant. [...] Capacity-building The GM Officer shall be responsible for developing the capacity of staff at various levels (PIU, local level) through training in order to enhance the effectiveness of the GM. [...] Monitoring and reporting on GM performance The GM Officer shall be responsible for monitoring and analyzing the performance and effectiveness of the GM and reporting progress to PIU management and the World Bank.
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