Mr. Mehrdad Nazari

As set out in Article VI of the Bylaws of the DFC, the head of the office responsible for fulfilling the functions of the IAM shall be appointed by the Board, report directly to the Board, and be removable only by a majority vote of the Board. [...] In the event the IAM understands that the Requester or Complainant has not made any good faith efforts with DFC or the Client or Sub-Client, IAM will establish whether the Complainant wishes to refer the complaint to DFC or the Client or Sub-Client. [...] In the event the Requester or Complainant does, the IAM will refer such request or complaint to DFC and/or the Client or Sub-Client, and the IAM will continue to track the case. [...] If the IAM decides to reject the complaint on the basis of its eligibility criteria, the IAM will close the file on the request or complaint and inform the Requester or Complainant in writing of this decision within 20 Business Days. [...] IAM will notify the Parties and DFC Management, and the Board of the decision to extend the assessment, and update the IAM Public Registry of Cases.