Professor Paul Willis Hello and welcome to the third and final part of our podcast series on collaborative social care research of older people. [...] Access the podcast audio and other resources related to the LOASCA project here: Willis podcast series: transcript part 3 2 Professor Paul Willis One of the things all our contributors picked up on, is how important it is that a social worker approaches an older person with an open mind and a keen willingness to [...] As Dr Denise Tanner, principal investigator on the SWOP study explains. Dr Denise Tanner So the heart of it for me is about getting to know the older person and what matters to them. [...] Professor Paul Willis We found that social workers often have to overcome negative stereotypes about social work when they start working with an older person and their family. [...] So it takes a long time for a social worker to work through that and build up trust with somebody. [...] But it's the social worker who should ask some open questions and get more information out of them, engage with that person and have a meaningful intervention. [...] And this means that the services were struggling to sort of identify how they could create services around them. [...] So I think that's quite a basic level of education that isn't being addressed with some of these social workers. Dr Jason Schaub I think it's also important at that point to note there's been a few media stories and scandals about the difficult experience for some older LGBT people in some care homes and in other sort of care and support areas. And that heightens older LGBTQ+ people's an [...] So the level of skill in building thosePaul Willis podcast series: transcript part 3 5 relationships, building trust and then the values that they bring and the commitment to putting older people at the centre of everything. [...] Denise So one of the ways that we were able to recruit for this study, was that we emphasised that this was about looking at positive practice and what could be learned from that.