205 p. : graphs, tablesThis thirteenth edition of the United Nations E-Government Survey, released in 2024, provides a comprehensive assessment of the digital government landscape across all 193 Member States. The 2024 Survey highlights a significant upward trend in the development of digital government worldwide, with increased investment in resilient infrastructure and cutting-edge technologies. The global average value of the E-Government Development Index (EGDI) shows substantial improvement, with the proportion of the population lagging in digital government development decreasing from 45.0 per cent in 2022 to 22.4 per cent in 2024. Despite significant progress in digital government development, the EGDI averages for the African region, least developed countries, and small island developing States remain below the global average, underscoring the need for targeted efforts to bridge existing gaps. At the local level, the Survey continues to assess city portals using the Local Online Services Index (LOSI). The LOSI findings reflect steady progress but also highlight persistent disparities between national and local e-government performance, pointing to the need for focused initiatives to strengthen digital government at the municipal level. This edition introduces the new Digital Government Model Framework, providing countries with a comprehensive road map for the effective planning, implementation and assessment of digital government initiatives. A short addendum explores the integration of AI in digital government development, emphasizing the importance of maximizing benefits and minimizing risks to achieve balanced governance -- [author website]. Chapter 1 -- A Digital Government Model Framework for Sustainable Development Chapter 2 -- Global Trends in E-Government -- Chapter 3 -- Regional E-Government Development and the Performance of Country Groupings -- Chapter 4 -- Local E-Government Development -- Addendum on Artificial Intelligence and Digital Government
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- New York : UN
Table of Contents
- Preface 6
- Acknowledgements 7
- Acronyms 9
- Contents 12
- Contents 13
- Contents 14
- About the Survey 20
- The Survey 20
- Summary 22
- Executive Summary 22
- Chapter 1 26
- 1. A Digital Government Model Framework for 26
- Sustainable Development 26
- 2. Global Trends in E-Government 60
- Chapter 2 60
- Very high EGD High EGDI Middle EGDI Low EGDI 93
- Very hig High EG Middle E Low EG 98
- Very high EGDI High EGDI Middle EGDI Low EGDI 98
- Chapter 3 116
- 3. Regional E-Government Development and the 116
- Performance of Country 116
- Groupings 116
- Chapter 4 160
- 4. Local E-Government Development 160
- Addendum 184
- Addendum on AI and Digital Government 184
- ANNEX 197
