Description Karsten’s Ace Hardware includes five stores in the Phoenix area, with about 120 frontline employees. With a well-designed and highly used internal training system, the Ace Learning Place, employees can build their skills across a huge variety of topics. They can also earn badges, specializing in competencies that are core to serving Ace Hardware’s […]
Authors
Related Organizations
- PROGRAM
- Economic Opportunities Program UpSkill America
- Pages
- 15
- Published in
- United States of America
Table of Contents
- Piloting Innovation Launching LERs in Arizona 1
- Haley Glover 1
- UpSkill America The Aspen Institute 1
- October 2024 1
- INTRODUCTION 2
- THE PILOT OPPORTUNITY 2
- AN EXISTING BADGING SYSTEM 5
- MOTIVATIONS CREATING NEW VALUE FOR RETAIL EMPLOYEES 6
- EMPLOYEE FEEDBACK 7
- Bragging rights. 8
- Metacognition. 8
- Motivation. 8
- Understanding of credentials. 8
- Credential sharing. 9
- PILOTING INNOVATION 10
- The value of credentials for employers as issuers. 10
- The value of digital credentials and LERs for incumbent employees. 10
- The value of digital credentials and LERs for small and midsized businesses. 10
- LESSONS LEARNED AND NEXT STEPS 11
- Recognize readiness. 11
- Start small. 11
- Prioritize end users. 12
- Pick your partner. 12
- ACKNOWLEDGEMENTS 13
- Lacey Dobbs 13
- Kate Giovacchini 13
- Dave Karsten 13
- Holly Kurtz 13
- Marianna Milkis-Edwards 13
- LICENSING 13
- Suggested Citation 13
- Creative Commons 13
- ABOUT 14
- About the Author 14
- UpSkill America 14
- Economic Opportunities Program 14
- The Aspen Institute 14
- 2300 N Street NW 700 Washington DC 20037 15
