Feedback & Complaints Policy a) Feedback: b) Complaints: Our Complaints Procedure has the following goals:

You can give your feedback to any team member, using the contact details below, or by emailing mex@global- dialogue.org We will keep a record of all feedback received and this will be analysed and presented annually to the Board of Global Dialogue. [...] b) Complaints: Our Complaints Procedure has the following goals: • To deal with complaints fairly, efficiently and effectively • To ensure that all complaints are handled in a consistent manner throughout • To use any complaints as the opportunity to improve our work On receiving your complaint we will: • Listen and record your complaint • Advise you how your concerns will be handled • Investigate. [...] (We ask is that you do the same for our staff) • Treat confidential information in relation to your complaint sensitively and in accordance to GDPR guidelines We would appreciate your understanding that, with a small team and limited resources, we cannot always respond to your complaint immediately but we will endeavour to do so as soon as possible. [...] If you still feel that your concern has not been resolved, then please submit your complaint in writing to Migration Exchange and this will be shared with the ED of Global Dialogue and with a trustee. [...] However, we will investigate the complaint and use the information to improve in any way that we can.