As well as having an understanding of various cohorts of consumers and areas of vulnerability, the assistance shouldn’t require the consumer to have any understanding of the complex provisions of the Code, therefore staff must be able to idenIfy the issue and apply the Code appropriately. [...] While we are pleased to see that DFV will be added to the example list of circumstances outside the individual’s control in 20.5 (Proposal 39), we note there are a range of reasons that DFV circumstances can cause inaccurate, irrelevant, or misleading informaIon (as well as data that exists due to circumstances beyond the individual’s control). [...] It should be made clear that a waiver by a CP, or an informal agreement not to pursue the consumer for a joint debt (but instead pursue the co-borrower) are classified as a new arrangement, but also that there are circumstances where there is no arrangement, but it is appropriate to change the record. [...] There are many reasons a vicIm of fraud may not be able to report this fraud to the police or other authoriIes, or such reports may not be met with appropriate responses, parIcularly if the perpetrator of fraud is the vicIm's partner or ex- partner. [...] Proposal 41 • Do you support a potential expansion of the mechanism in paragraph 20.5? o If so, what types of data should be capable of being corrected and on what basis should this be possible? o If not, why should information that exists due to circumstances out of the individual’s control remain in the credit reporting system? We support an expansion so that all types of data are capable of cor.
- Pages
- 4
- Published in
- Australia
