Low-wage and gig workers have it worse than we thought—and why that matters for us all

Eight years ago, Harvard Kennedy School Professor Danny Schneider co-founded The Shift Project, which has built an unprecedented repository of data on scheduling and working conditions for hourly service workers. Analyzing the effects of the pandemic, Schneider says the research shows that, even as they were being lauded as heroes, working conditions for hourly service workers were deteriorating. But if there’s a silver lining, it was that the pandemic also shone a spotlight on the plight of workers who had previously been largely invisible as they dealt with low pay, ruthless algorithmic scheduling, and health problems related to stress and overwork. And as evidenced by recent successful efforts to unionize at places like Starbucks and Amazon, Schneider says hourly workers may even have found a voice in shaping their own working environments. The question, he says, is, "Are corporate executives and policymakers actually listening?" Daniel Schneider is the Malcolm Wiener Professor of Social Policy at the Harvard Kennedy School and Professor of Sociology at the Harvard Faculty of Arts and Sciences. Professor Schneider completed his B.A. in Public Policy at Brown University in 2003 and earned his PhD in Sociology and Social Policy from Princeton University in 2012. Prior to joining Harvard, he was a faculty member in the Department of Sociology at UC Berkeley and a Robert Wood Johnson Foundation Postdoctoral Scholar in Health Policy Research at Berkeley/UCSF. Professor Schneider’s research interests are focused on social demography, inequality, and the family. He has written on class inequality in parenting, the role of economic resources in marriage, divorce, and fertility, the effects of the Great Recession, and the scope of household financial fragility. As Co-Director of The Shift Project, his current research focuses on how precarious and unpredictable work schedules affects household economic security and worker and family health and wellbeing. Ralph Ranalli of the HKS Office of Public Affairs and Communications is the host, producer, and editor of HKS PolicyCast. A former journalist, public television producer, and entrepreneur, he holds an A.B. in Political Science from UCLA and an M.S. in Journalism from Columbia University. The co-producer of PolicyCast is Susan Hughes. Design and graphics support is provided by Lydia Rosenberg, Delane Meadows and the OCPA Design Team. Social media promotion and support is provided by Natalie Montaner and the OCPA Digital Team.