The Centre for Social and Economic Progress (CSEP) conducts in-depth, policy-relevant research and provides evi- dence-based recommendations to the challenges facing India and the world. [...] CSEP is based in New Delhi and registered as a company limited by shares and not for profit, under Section 8 of the Companies Act, 1956. [...] Designed by Umesh Kumar DisCom Billing Losses Moderate Improvements, but Miles to go Rajasekhar Devaguptapu Fellow Centre for Social and Economic Progress New Delhi, India I thank many of our colleagues, senior decision-makers and officers in the government, regulatory commissions, utilities, and domain professionals who shared ideas, inputs, and feedback with me. [...] I also thank the editorial and communications team at CSEP, as well as external editors and designers, including but not limited to Aruna Bose, Mukesh Rawat, Malvika Sharad and Umesh Kumar. [...] The analysis, and recommendations expressed in this paper are the author’s own, and he remains responsible for all errors of fact or interpretation.
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