CommunityConnect (CHWs) Telephonic First Call Script - The First Call Script Description:

My role as your Case Manager will be to assist you over a period of time to link you to resources and supporting you with any needs or goals you may have. [...] I will be sending you a letter in the mail notifying you that you were disenrolled. [...] Case Manager: (states) I can provide you the number if you have a pen or I can mail you a copy, whichever is best for you. [...] 1-800-495-8885 Section 4: Advice Nurse Case Manager: I also wanted to briefly mention the advice nurse line, are you familiar with this service that’s available to you 24 hours a day 7 days a week including holidays? Client Respond: “YES”… Case Manager: (states) Perfect! And you have the number? (Instructions: If client states “YES” move on to Section 5) Client Respond: “NO” Case Manager: It is a. [...] The number is the same number you call to schedule an appointment, but I can provide you the number again if you have a pen or I can mail you a copy, whichever is best for you.