The Role of Community Health Workers in CommunityConnect The Duties of the CMCT Community Health Worker:

The Role of Community Health Workers in CommunityConnect Community Health Workers (CHWs) provide Telephonic Case Management Services to CommunityConnect clients who are enrolled & assigned into the program’s “Tier 2 case management framework”. [...] To reduce the utilization of high cost health services within Contra Costa County, CHWs case manage clients through resources, advocacy, services navigation and life skills coaching to improve their clients’ holistic well-being & their overall quality of life. [...] The Duties of the CMCT Community Health Worker: o Provide telephonic case management services o Provided clients with resources, advocacy and life skills counseling & education o Follow the necessary PHCS & CMCT policies, workflow, protocols & procedures o Interview clients and conduct social needs screenings and document goals o Utilize EPIC / CCLink to: ➢ Conduct chart reviews ➢ Open and close p. [...] Within these 5 categories are subcategories of KSAs that will be learned and expected to be applied through hands-on experience and trainings provided through CommunityConnect & Contra Costa Public Health Clinic Services. [...] COMMUNICATION SKILLS & REFLECTIVE PRACTICES o To utilize interpreter services o To use effective communications skills o To practice motivational interviewing o Communicate effectively within disciplinary teams o To utilize customer services skills INTERPERSONAL SKILLS o Professional conduct o Patient’s confidentiality & HIPAA o Setting Boundaries o Stress management o Cultural humility & sensitiv.