Masks and Human Rights - FAQs for Business Owners and Staff

When a person cannot wear a mask for medical reasons, but still wants to access a service normally available to the public, the service provider has a duty to accommodate that person to the point of undue hardship. [...] A customer may be exempt from the requirement to wear a mask if they have a health condition that prevents them from wearing a mask safely. [...] If a person tries to enter your business without a mask, it would be a good idea to ask them whether they have a medical condition that prevents them from safely wearing a mask. [...] In the case of longer term relationships, where a person is a regular user of the service you provide, you may want to ask them for medical information to help you reach an appropriate accommodation. [...] If a dispute arises and a person files a complaint with the BC Human Rights Tribunal, the person will have to satisfy the Tribunal that they have a disability that prevents them from safely wearing a mask.