Annual report to Parliament. Access to Information Act / Canada Mortgage and Housing Corporation. , April 1, 2023-March 31, 2024

Table of Contents

• Annual Report to Parliament: Access to Information Act 1
• Table of Contents 2
• About the Corporation 3
• Introduction 3
• Who we are 3
• Administration of the Access to Information Act 4
• Organizational Structure 4
• Delegation of authority 4
• Improving training and awareness 4
• Policies, Guidelines, Procedures and Initiatives 5
• Proactive Disclosure 5
• Monitoring Compliance 7
• Information Holdings 7
• Report on the Access to Information Act 8
• Performance 2023-2024 8
• Other Requests 9
• Disposition of Completed Requests 10
• Completion Time and Extensions 10
• Exemptions Invoked 11
• Exclusions Cited 11
• Complaints and Investigations 11
• Fee payable 12
• Costs 12
• Annex A – Statistical Report on the Access to Information Act 13
• Section 1: Requests Under the Access to Information Act 13
• 1.1 Number of requests 13
• 1.2 Sources of requests 14
• 1.3 Channels of requests 15
• Section 2: Informal Requests 15
• 2.1 Number of informal requests 15
• 2.2 Channels of informal requests 15
• 2.3 Completion time of informal requests 16
• 2.4 Pages released informally 16
• 2.5 Pages re-released informally 16
• Section 3: Applications to the Information Commissioner on Declining to Act on Requests 17
• Section 4: Requests Closed During the Reporting Period 17
• 4.1 Disposition and completion time 17
• 4.2 Exemptions 19
• 4.3 Exclusions 20
• 4.4 Format of information released 21
• 4.5 Complexity 21
• 4.5.1 Relevant pages processed and disclosed for paper and e-record formats 21
• 4.5.2 Relevant pages processed per request disposition for paper and e-record formats by size of requests 22
• 4.5.3 Relevant minutes processed and disclosed for audio formats 22
• 4.5.4 Relevant minutes processed per request disposition for audio formats by size of requests 23
• 4.5.5 Relevant minutes processed and disclosed for video formats 23
• 4.5.6 Relevant minutes processed per request disposition for video formats by size of requests 24
• 4.5.7 Other complexities 24
• 4.5 Closed requests 25
• 4.6.1 Requests closed within legislated timelines 25
• 4.7 Deemed refusals 25
• 4.7.1 Reasons for not meeting legislated timelines 25
• 4.7.2 Requests closed beyond legislated timelines (including any extension taken) 25
• 4.8 Requests for translation 26
• Section 5: Extensions 26
• 5.1 Reasons for extensions and disposition of requests 26
• 5.2 Length of extensions 27
• Section 6: Fees 27
• Section 7: Consultations Received From Other Institutions and Organizations 28
• 7.1 Consultations received from other Government of Canada institutions and other organizations 28
• 7.2 Recommendations and completion time for consultations received from other Government of Canada institutions 29
• 7.3 Recommendations and completion time for consultations received from other organizations outside the Government of Canada 29
• Section 8: Completion Time of Consultations on Cabinet Confidences 30
• 8.1 Requests with Legal Services 30
• 8.2 Requests with Privy Council Office 30
• Section 9: Investigations and Reports of finding 31
• 9.1 Investigations 31
• 9.2 Investigations and Reports of finding 31
• Section 10: Court Action 31
• 10.1 Court actions on complaints 31
• 10.2 Court actions on third party notifications under paragraph 28(1)(b) 31
• Section 11: Resources Related to the Access to Information Act 32
• 11.1 Allocated Costs 32
• 11.2 Human Resources 32
• Supplemental Statistical Report on the Access to Information Act and the Privacy Act 33
• Section 1: Capacity to Receive Requests under the Access to Information Act and the Privacy Act 33
• 1.1 Enter the number of open requests that are outstanding from previous reporting periods. 33
• 1.2 Enter the number of open complaints with the Information Commissioner of Canada that are outstanding from previous reporting periods. 34
• Section 2: Capacity to Process Records under the Access to Information Act and the Privacy Act 35
• 2.1 Enter the number of open requests that are outstanding from previous reporting periods. 35
• 2.2 Enter the number of open complaints with the Privacy Commissioner of Canada that are outstanding from previous reporting periods. 35
• Section 3: Open Requests and Complaints Under the Access to Information Act and the Privacy Act 36
• Section 4: Open Requests and Complaints Under the Privacy Act 36
• Annex B – Delegation Order 37
• Schedule 38
• Access to Information Act 38
• Access to Information Act Regulations 38
• Privacy Act 39
• Privacy Act Regulations 40