cover image: Practical Action  GLOBAL COMPLAINTS FRAMEWORK  Big change starts small

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Practical Action GLOBAL COMPLAINTS FRAMEWORK Big change starts small

11 Jan 2021

Not all complaints or concerns need to be dealt with in the same way and Practical Action has a suite of policies and procedures designed for staff, donors, beneficiaries, partners or members of the public to raise issues of concern they may have and have them dealt with in a fair and transparent way. [...] Where this informal approach does not resolve the issue or (due to the nature of the issue) it is not considered appropriate, this framework will guide individuals towards the most suitable formal policy/process that will enable issues to be dealt with in the most effective way. [...] Alternatively, we encourage individuals to refer to the Global Complaints (Whistleblowing) policy as any complaint made through this service will be passed onto Practical Action and a decision will made on the most appropriate route to manage the complaint. [...] Safeguarding Policy If an individual has a concern about the physical or psychological abuse or sexual exploitation of a child or vulnerable adult, they should refer to the Safeguarding Policy which can be found on NETconsent. [...] Complaints may also be raised where they are of a serious nature, or where it is not appropriate to raise with the individuals line manager, or if the individual is not a staff member of Practical Action.

Authors

Liz Fleming

Pages
5
Published in
United Kingdom