Exploring Digital Time Measurement in the Public Sector: Labor Productivity and Service
3 May 2018
In some municipalities, the voucher is based on the number of approved hours by care managers, while in other municipalities the voucher is based on the number of hours that is actually delivered. [...] The variable delivered hours thus corresponds to the actual number of hours that care workers spend with the clients, from the time they log in to the time they log out from the client’s home. [...] We use the share of clients that choose either of the “favorable” answers (very or pretty well, always or often) as a measure of service quality in the following analyses.12 We find matches in the survey data for 162 out of the 172 care units observations in the time use data. [...] A relationship between care worker utilization a nd service delivery at the care unit level would on the other hand indicate that the organization of work, including the effort put in by care workers, has consequences for the welfare of clients. [...] Since we do not observe planning generosity at the care unit level we will use the number of approved hours per client at the municipal level as an approximation of planning 19 generosity in the municipality as a whole.20 In municipalities with a stricter rationing of hours; where clients are approved the exact amount of hours they need and where care planners are more restrictive with the amount.