Communicating prices A retailer communicates the offered prices to a small customer if the retailer: advertises, or publishes the prices, or offers to supply electricity to the customer at those prices, or gives the customer written notice of a change to the retailer’s prices and the offered prices are the prices that apply after the change. [...] This is the annualised price the customer would pay in a financial year based on the charges of the offer and the model annual usage if the customer met the conditional discount. [...] This includes: the difference between the unconditional price and the reference price, stated as a percentage of the reference price (comparison percentage) for each proportional conditional discount, the difference between the conditional price and unconditional price, stated as a percentage of the relevant reference price the lowest possible price of the offer (inclusive of all conditional di. [...] The electricity element of the example advertisement below does not comply with the Code requirements for communicating offered prices because: the advertisement is missing the required information on the difference from the reference price of the electricity offer expressed as a percentage of the reference price, and the distribution region and the type of small customer for the offer are not c. [...] The record must include: the content of the communication the date of the communication, and how the retailer calculated the difference between its prices and the reference price.
Authors
- Pages
- 43
- Published in
- Australia
