U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES OFFICE OF CIVIL RIGHTS ADMINISTRATIVE COMPLAINT

Nuñez in the lurch, and here, the Hospitals of Providence failed in its obligations to its patient again and again, over the course of 16 days, 3 campuses, and countless health care providers. [...] Nuñez was accompanied by her aunt and the list of medications was explained to “patient/caregiver,” raising the question of whether the medications were explained to Ms. [...] 14 THE HOSPITALS OF PROVIDENCE, The Hospitals of Providence Memorial Campus Nondiscrimination Notice, ; THE HOSPITALS OF PROVIDENCE, The Hospitals of Providence Transmountain Campus Nondiscrimination Notice, . [...] 16 THE HOSPITALS OF PROVIDENCE, The Hospitals of Providence - East Campus, ; THE HOSPITALS OF PROVIDENCE, The Hospitals of Providence – Memorial Campus, campus; THE HOSPITALS OF PROVIDENCE, The Hospitals of Providence – Transmountain Campus, . [...] The Hospitals of Providence failed to adhere to regulations that require that, where the “individualized assessment of the four factors,” generates a finding that interpreter services are required, the interpreter must possess “demonstrated proficiency in speaking and understanding at least spoken English and the spoken language in need of interpretation” and be “able to interpret effectively, acc.