Coherent Identifier About this item: 20.500.12592/nd6cbb

Content moderation - Guidance Note (2021)



Best practices towards effective legal and procedural frameworks for self-regulatory and co-regulatory mechanisms of content moderation (Adopted by the Steering Committee for Media and Information Society - CDMSI) The internet has given us fantastic new opportunities to speak, to be heard and to organise. Indeed, it has created a wealth of new opportunities to exercise our human rights, including our rights to freedom of expression, freedom of assembly, freedom of thought and religion and others. However, unsurprisingly, it also creates opportunities for illegal or potentially damaging content or behaviour to be spread. Online services (such as social media platforms, where people post messages, articles, pictures, and so on), have a possibility of deleting, demoting or otherwise discouraging the spread of illegal or unwelcome content that is referred to as ‚Äúcontent moderation‚ÄĚ.The Guidance note looks at these issues in a broad manner, like how to develop a better understanding of the nature of the specific problems that content moderation seeks to address, how to ensure appropriate accountability for restrictions on human rights, the concepts of self- and co-regulation, and the characteristics of transparency tools that are fundamental to ensuring that goals are set and achieved.