POSITION DESCRIPTION - Position purpose Key responsibilities Skills and experience

Key responsibilities Lead client engagement activities in the UK and other designated European countries Contribute to and execute client engagement strategy aligned with strategic priorities Create, maintain and grow effective relationships with new and existing Members and clients to meet and exceed revenue, Member and client satisfaction targets Build and execute against a targeted pipe. [...] Positive behaviour examples Negative behaviour examples — Achieves high standards — Misses deadlines — Improves the way things are done — Produces limited or poor quality work output — Work is accurate and timely — Work includes inaccuracies or errors — ‘Gets under the skin’ of issues and seeks ways to add value — Unresponsive to requests or responses not timely — Uses systems effectively e.g. [...] Positive behaviour examples Negative behaviour examples — Proactively and genuinely collaborates with others as a — Works in isolation, in silos or competitively normal way of working — Unwilling to collaborate or share information — Actively engages with others on their input — Limited or no communication to manage expectations — Considers a range of perspectives before reaching a — Solicits inpu. [...] Our actions and communications are Member and client-responsive, socially, environmentally and economically responsible, ethical and respectful of diversity. [...] Positive behaviour examples Negative behaviour examples — Complies with Institute policies and procedures — Takes risks without understanding or considering the impact — Is honest and ethical — Blames or makes others responsible for a problem they should — Respects backgrounds and expertise of others deal with themselves — Treats people fairly, equitably and respectfully — Operates in a political.