2022 TABLE OF CONTENTS - EXTERNAL COMPLAINTS MECHANISM

Reports should be factual and not overly speculative and give enough detail to allow for the appropriate assessment of the nature, extent and urgency of the necessary investigation and other procedures. [...] Reports should be in one of the following languages: • English • Chinese • French • Vietnamese • Spanish TRAFFIC will make every effort to the protect your identity, but if concerns are related to or involve a partner, the involvement of those organisations may be necessary as part of the investigation and local legal requirements may influence the process followed. [...] The Accountability Officer will bring to the attention of the Senior Director – Operations and/or the designated trustee any cases which may require reporting to a designated member of TRAFFIC’s Board of Trustees and/or the relevant statutory authorities. [...] Should a complaint involve the Senior Director – Operations or the Executive Director, it will be referred to the Chair of the Operations Committee or to the Chair of the Board of Trustees. [...] SIGNATURE (to be signed by complainant) By signing and submitting this complaint, I accept the procedure by which the complaint will be processed and note that, if dissatisfied with the initial results, I may choose to appeal at which time I will be informed of the follow-up process.