The Purpose Tapes

Necessity has driven change and the questioning of accumulated ways “It was a massive commitment to the future of working in order to deliver care to a third of the organisation – the second largest of a million very severely ill hospitalised investment of its type ever made in the UK. [...] It needed bravery and sustain the extraordinary to take the plunge – purpose both helped set response we’ve seen to the pandemic the question and the answer. [...] Jon Lewis, for not only relevant to what we do on example, like John Pettigrew, arrived at a daily basis, but it’s also one of the Capita’s purpose statement through a huge exercise of talking to and engaging his staff reasons why people want to come “across the transept of the organisation” – and work and support the work of challenging and educating them about the the Health Service.” role of pu. [...] And then when the business came back, productivity went back at the end of the day and we were We used the internal media channels as well as able to pay people their bonuses and do the the external media channels. [...] And do the “When the crisis hit, we created a Crisis Team right thing, using the financial strength of the that would meet two or three times a day and bank to be seen as a partner in dealing with the immediately identified three priorities that were pandemic and hopefully participating in the critical to this bank, that reflected our purpose recovery of the British global economy.