cover image: Tax but don't spend

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Tax but don't spend

28 May 2016

Last February I wrote a post in which I peevishly listed various experiences of organizations not working very well. One item on the list concerned the problems of getting through the HMRC (the British tax office) on the telephone. So I was interested to see that this week the National Audit Office (NAO) published a report on HMRC’s quality of service. This identified a “collapse” in customer service over 18 months in 2014-15 with call waiting times tripling and some customers being kept on ho
privatization neo-liberalism tax state efficiency austerity hmrc land registry unintended consequences

Authors

Chris Grey

Length
985 words
Published in
United Kingdom
Rights
© Chris Grey

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