Empowering Frontline Staff to Enable the Participation of Crisis-Affected People

Frontline staff play a critical role in enabling the participation of crisis-affected people in the design and delivery of humanitarian assistance. They are frequently described as the ‘bridge’ between the organization and the communities they serve, helping to build understanding, trust, and safe access. In response to the global humanitarian community’s recognition that we have made limited progress on accountability to affected populations (AAP), the BHA-funded Empower to Enable project aims to share knowledge and create practical solutions that will advance our commitments to AAP by more effectively utilizing frontline staff to enable the participation of crisis-affected people. The Empower to Enable project has produced a Learning Report that offers insight into some of the factors that empower frontline staff to enable the participation of crisis- affected people; the barriers that limit their potential; and changes that humanitarian organizations can make to better support their frontline staff to enable the participation of crisis-affected people.