Responding to citizens in debt to public services

contracted partners in Wales better Responding to citizens in debt to public respond to vulnerable debtors, especially services those subject to prosecution and prison?’ The report focuses on council tax debt and The evidence shows that personalised and rent arrears to local authorities and social proactive support, delivered through landlords as key forms of citizen debt to multi-agency partn. [...] The report involves the following elements: • Understanding the debtor experience in Wales - a focus on the citizens’ experience of debt, to bring real experiences and context to the issue; 2 Responding to citizens in debt to public services 6 • A quantitative analysis of the population affe. [...] Responding to citizens in debt to public services 7 Part 1: Who are the people in debt to public services in Wales? In Part 1, we set the scene for the evidence review presented in Part 2 on approaches that seem to be effective when responding to debtors to public services. [...] There is also a strong acknowledgment and recognition in the published evidence of the increasing financial pressures faced by councils and housing associations in the current economic climate and the need for them to adopt a more ‘hard-headed approach’ to ensure the collection of council tax and rents, whilst at the same time continuing to support tax payers and tenants: Government action is driv. [...] Welfare reform and the administration of benefits In addition to understanding liability and the uptake of financial support, the level of benefits and tax credits and how they are administered can impact significantly on citizens’ financial situations and their ability to pay rent, council tax and other priority bills.