Adelaide Zero Project Continuous Improvement Framework - What is the purpose of Continuous Improvement?

Plan Consider the following when planning a Continuous Improvement test: • What is the problem you want to solve? • Which part of the problem will the test solve? • What is currently happening in the process or system? Is there any baseline data that shows this? • What do you want to change to solve the problem? • What do you think the outcomes will be? • What will stop the test from happening? •. [...] Do To run the test, the person leading the test needs to: • check every action required has been assigned to a lead, or responsible person • uses the plan developed in the planning phase to run the test • check in regularly with the test team • record any measurements gained from the test • record any observations made during the test • record if any changes were made to the way the test was run,. [...] The mapping workshop The aim of the workshop was to unpack the current housing allocation process used to find a permanent housing outcome for someone on the By-Name List. [...] The Case Manager defined the measurement for the project was the percentage of people who provided consent when directly asked at the initial or next presentation to the Service. [...] The Case Manager set the baseline through the ‘standard’ intake process at 40% of people providing consent within the first two weeks of connecting with the Service, with the aim to increase that rate to 80% by the end of the test.