Increasing Access to Benefits for Peoples with Disabilities - Developmental Evaluation

What key insights were gained and how should they inform the design of the tool? Overall, there was clarity on the lessons learned through the project to the end of the Develop phase. [...] What else would be needed before the tool could move to the Deliver phase? What were the recommendations for next steps? Perspectives shared to inform the upcoming Deliver phase included the following: There was a need not to let striving to solve lots of problems hold up solving any, to reassert the primary focus of the tool, i.e., “Do less and do it well.” Social Research and Demonstration Cor. [...] What improvements did users recommend? Survey respondents and users interviewed provided a variety of suggestions for how to improve the tool, including the addition of the following: Videos and/or other visuals to supplement the website information for visual learners – could include reorganizing the website landing page so the animations lower on the page are the first thing users see (partici. [...] Pilot Who were the participants and how did they use the project/service? What was the take-up and satisfaction with the service? What were the users’ recommendations for improvement or what else is needed? In the 12-month period from June 4, 2022 to May 30, 2023, there were 5,245 visitors to the website from British Columbia, with approximately one third from Vancouver and the others spread out. [...] What are the key lessons learned from the project? What key successful practices emerged? What elements of the project could be scaled up and how? Based on the feedback of users and case managers consulted for the evaluation, the website appears to be doing its job in terms of providing a clear and helpful resource to help increase access to government benefits for people with disabilities in BC.