The performance of the Package Travel Directive and broader consumer protection issues in the implementation of passenger rights
28 September 2023
This study evaluates the implementation and enforcement of the Package Travel Directive (PTD) in the EU with a focus on ten EU Member States. It identifies areas for improvement, such as adapting the definition of package travel to accommodate evolving industry trends, addressing pre-contractual information gaps, improving payment practices, tackling challenges in the digital environment, enhancing enforcement mechanisms, promoting alternative dispute resolution, and increasing consumer awareness. The study aims to enhance the PTD’s effectiveness, protect travellers’ rights, and foster a consumer-friendly package travel market in the EU. This document was provided by the Policy Department for Economic, Scientific and Quality of Life Policies for the committee on the Internal Market and Consumer Protection (IMCO).