Question n°2 Could you please describe the composition of HCM environment as done for ERP and EPM on the page 16? Answer n°2 HCM is equal to ERP, we have Development, Test and Production instance Question n°3 What is the total number of key and end users? Answer n°3 Please see Answer 26. [...] Question n°10 Could you please provide us more details about the commercial response? o What do you mean by “1) Fixed cost for access to and support of desk usage and service management by the Service Supplier”? o Is this “2) Support and maintenance services provided by the help desk for the P1, P2, P3, P4 incidents (as specified in the Annex 1, Section 3 a of the RFP and the Appendix E of the SLA. [...] Will the ESM team ensure the availability of existing Service provider documentation and people availability and commitments Answer n° 38 Yes Question n°39 For Implementation what will be the responsibility of ESM employees for requirements and UAT etc Answer n° 39 The ESM employees will support the provider in collection of the requirements and in the UAT testing. [...] Concerning terms and condition please refer to the section 3.9 of the RFP, If Candidates would like to propose any changes to the ESM Agreement they must provide, for each proposed change, a counter-proposal and a clear explanation why they consider the proposed change necessary as part of their Proposal by the deadline for the submission of Proposals. [...] Question n°50 Are the SLA and Service credit applicable only to the Support and Maintenance part of the work or it's applicable also to the Implementation part of the work as mentioned the change requests.
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