• The level of detail and frequency of communication may vary based on the type of institution (government or technology company) and the intended audience, and modifications may be necessary to align with the specific context and audience requirements. [...] For GIFCT member companies, this includes the time taken to activate the GIFCT Incident Response Framework, the activation level, and the number and type of hashes added to the GIFCT database. [...] Other metrics for consideration include time taken to action content or accounts, the number of content flagged to human moderators, the type of users sharing terrorist and violent extremism (TVE) content, the number of public messages about the incident, and the number of instances of false positives. [...] Transparency quantitative indicators that measure the impact of the IR team’s activities during the incident: • time to activation and activation level; • the amount of TVE content removed; • the time needed by social media administrators to remove the flagged content; • the number of users that saw or interacted with the content before it was removed; • the amount of content flagged to human mode. [...] The information and content presented in this section of the Handbook are a result of a presentation by Business Social Responsibility (BSR) on “Measuring Human Rights Impacts of Company Actions in Incident Response” and from the subsequent discussion among GIFCT IRWG participants on the topic of “Measuring the Impact of Incident Response on Human Rights.” The IRWG participant insights are consoli.
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