FIRST STAGE REPORT - Creating a 21st Century Estate: the experiences of Lancaster

The renovation of the tower included external insulation and rainscreen cladding in the style of the new Kensington Academy recently built at the base of the tower. [...] In addition to the multiple systemic failures of many of the organisations involved, evidence has been presented to show that residents on Lancaster West felt ignored by those managing the estate, and that their concerns around the quality of works and crucially safety following the renovation of the building went unheard. [...] When discussing more negative aspects of the area and the estate people mentioned anti-social behaviour and difficulties with the design and the layout of the estate. [...] The sense of community has also been strengthened for some residents by the experience of the tragedy and the response of local people in the years since. [...] Feelings about the refurbishment including the process of engagement We spent a lot of time talking to residents about the proposed refurbishment of the estate and their views on the engagement and process to date.