Financial Hardship and Family Violence - Warning: This factsheet contains information relating to domestic

If you have a joint account, you do not need Generally, lenders will approve 3 to 6 months the permission of the joint account holder of hardship assistance at a time before to apply for a financial hardship variation. [...] Some situations in which you might need If you need help in making an application for financial hardship assistance include: financial hardship, or deciding what sort of request you should make, you can get free, • I need to pause repayments while I sell my confidential assistance from a financial house or car, and can pay off the loan counsellor or a community legal centre. [...] • A pause on interest or a reduced interest rate; • Time to sell an asset eg a car or a home; Redfern Legal Centre tel: (02) 9698 7277 info@rlc.org.au Financial Hardship and Family Violence | 73 Pitt Street Redfern NSW 2016 fax: (02) 9310 3586 rlc.org.au 1 1 A lender is not legally required to approve a Timeline for Financial Hardship financial hardship variation request. [...] be escalated to a priority team and to have a case manager assigned to you, so you do not If you do not provide the requested have to repeat your story to multiple staff information requested, the lender must decide members. [...] While you can make a request for financial The lender cannot take debt collection action hardship verbally, it is recommended that you for 14 days after refusing a hardship variation, make the application in writing, so you have a unless you had made a separate request in record of the information you have provided the last 4 months.