2 Healthy retail: hints and tips for healthy customer service Healthy retail: hints and tips for healthy customer service 3 HMRC has cut customer service staff by 25% since 2018 The facts Digital isn’t for everyone Customers go elsewhere 75% of disabled people have decided BT plans to cut up to 11,000 of their against using a UK business because customer service staff by 2030 of poor service or ac. [...] In 2022, over a quarter of shops in London’s Oxford Street were standing empty Retail Order: 1237 6 Healthy retail: hints and tips for healthy customer service Healthy retail: hints and tips for healthy customer service 7 Get ahead of the issues Embracing older customers can pay off In its 2023 report, the Institute of Customer Service recommends Older customers appreciate great customer service,. [...] I want to buy mascara and thanking people.” make up…but the staff…don’t think someone like me Participant in Age UK survey, Derby 2017 wants to wear mascara.” Participant in Age UK survey, Derby 2017 8 Healthy retail: hints and tips for healthy customer service Healthy retail: hints and tips for healthy customer service 9 What can you do? Consider customer experience Find out what your customers w. [...] The Business Disability forum has essential guidance and re- sources as well as quick tips and a full toolkit for SMEs 10 Healthy retail: hints and tips for healthy customer service Healthy retail: hints and tips for healthy customer service 11 . [...] 12 Healthy retail: hints and tips for healthy customer service Healthy retail: hints and tips for healthy customer service 13 In the intervention group, pharmacists gave customer with high readings h.
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