TOOLKIT 5: EVALUATING EVICTION PREVENTION POLICIES AND PROGRAMS - WHY SHOULD CITIES CARE?

COLLECT QUALITATIVE DATA THROUGH INTERVIEWS OR SURVEYS While quantitative data — such as the number of participants in a program or the increase of participants in a program — is critical, it is also important and compelling to gather qualitative data directly from landlords. [...] The Lab @ DC The Lab @ DC sits within the mayor’s administration in the Office of the City Adminis- trator’s Office of Performance Management. [...] Is it to determine whether the program should be funded next year? Is it to identify ways to improve the program? The purpose will dictate what type of evaluation to conduct (refer to the “Forms of Evaluation” chart for more guidance) and will also help ensure clarity and transparency among evaluators and participating stakeholders. [...] Consider the intended goal of the evaluation again: Is it to demonstrate the program’s effectiveness to secure additional funding? Is it to identify areas for process improvement? Revisit the initial purpose and determine how to present the information in a manner that is accessible and compelling to the intended audience. [...] Even if there is the capacity to conduct an evaluation internally, that might not always be the best option, such as in instances where the relationship between community members and the city government is strained.