Moreover, the Center seeks innovative approaches that build on research advanced in the last several years that helps government address the pandemic and other major crises reflected in publications through the “Future Shocks” initiative and the recent book Transforming The Business of Government. [...] The recent pandemic has demonstrated the criticality of being able to use data and evidence at all levels of government, along with the private sector and the public, to address a national emergency. [...] The response to COVID-19, with the shift to remote work and digital engagement, has accelerated the adoption of digitized workflows in government, which will not return to “business as usual” but is still seeking the “next normal.” 14 In addition, the application of digital tools assists in creating intelligent workflows that improve customer experience and service delivery. [...] They want to know “Why should I care?” and “What do I do next?” Consequently, proposals are reviewed based on the following criteria: • Will the proposed report be of high value and timely to government leaders and public managers? • Will the report provide practical insight and understanding of the topic? • Does the applicant demonstrate the potential to produce a final report that will be clear,. [...] 23 ABOUT THE IBM CENTER FOR THE BUSINESS OF GOVERNMENT Through research stipends and events, the IBM Center for The Business of Government stimulates research and facilitates discussion of new approaches to improving the effectiveness of government at the federal, state, local, and international levels.
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