Age agnostic discoveries Irrespective of age, participants stated that they loved work because of the personal connection/ people, the sense of achievement and fulfilment, and the ability to learn new things and be challenged. [...] No focus groups were held with Dymocks retail staff due to the difficulty of gathering a group of people at a mutually convenient time because of the structure of the workforce (permanent, part-time, casual) and the hours of operation (7 days a week with extended hours during the week). [...] One of the sort of obvious challenges is in a store … there is Female, 45+ the physical ability to carry out all of the tasks that a younger member of the team would be able to carry out. [...] Issues raised included the confidence and experience of a younger manager, the perception of a manager’s skill by an older team member, and the willingness of an older team member to listen to a younger manager. [...] However, the support and success of HR strategies and policies designed to increase the number of older people in a workforce were leadership, flexible work policies and practices, intergenerational mentorship, training and the experience of working with an older person.