Mandatory Scams Code Framework - ACCI Submission - January 2024

Alternative approaches can be adopted which set the clear roles and responsibilities for government, regulators and the private sector to address scams, which is noted as the intent of the proposed framework.2 In addition to boosting awareness-raising resourcing as set out above, we urge government to consider an alternative approach to legislating a framework to set expectations for dealing with. [...] The proposed obligations listed in the consultation paper would be examples of what may be expected from a multi-national employer in a mature sector which would look significantly different to the expectations on a small business in the loosely defined ‘digital platform sector’.7 For further example, ACCI is supportive of the obligation that where a business is aware that a consumer may be or has. [...] ACCI stresses the need to ensure that the framework be “flexible enough to account for the differing nature and sizes of regulated business” keeping in mind the special needs of small businesses as detailed above. [...] 4 ACCI Submission: Mandatory Scams Code Framework ACCI notes that the ACCC, as well as through the NASC and in collaboration with the Australian Securities and Investments Commission (ASIC), the Australian Communications and Media Authority (ACMA) and others, are well placed to formulate these materials for businesses and relevant sectors to use and disseminate to their staff and customers. [...] We submit that maintaining the ACCC as the primary anti-scam regulatory body, supported by the expertise of the NASC, will be imperative to the success of any framework imposed.