REFORM - An AI-enabled public sector workforce - Joe Hill

for HMG’ to provide practical guidance to officials looking to innovate with these new technologies, AI’s potential to boost the productivity of workers and the National Audit Office are due to publish is well-proven in the private sector, with use their study of the ‘Use of artificial intelligence in cases such as the automation of repeatable government’ in Spring 2024. [...] processes, the augmentation of human decision-making with predictive models, the Whilst these initiatives are helpful, government generation of personalised content and the must develop specific plans if it hopes to realise ability to navigate complex issues in natural the benefits of AI in the next Parliament. [...] Technological drivers But the role AI has to play in improving employee experience is also vital, at a time when demands The acceleration of Generative AI since the are high and the public sector cannot afford to release of ChatGPT and other next-generation significantly increase pay and staff numbers to models has shown the world the potential this respond to them. [...] As government productivity benefits, government should not considers the role it wants public sector jobs to underestimate the potential it holds to improve play in the future rebalancing of the economy, the experience of public sector workers. [...] That will mean profound challenge of understanding the skills held by the shifts in the role expected from them, and what workforce currently, and the level and type of they can expect in return from their work.