CITIES INITIATIVE WEBINAR - All Eyes on Lead: How to Create an Equitable and Efficient Lead Service Line

Engaging the Customer Letter about service line material and reducing lead LSLR Notification Letter explains the process Included: replacement tasks the need for home access BWL and customer responsibilities Meet with customer prior to or day of LSLR to explain the process, including follow-up. [...] Keys to Success Challenges Support of Top Management Customer Cooperation… both a key to success and challenge Dedicated Work Groups Well Trained Employees Scheduling Crews and Outside Contractors Organization Good staking, yard restoration, Having the Right Equipment non-standard installations LSLR Pulling System Customer Cooperation Challenges Illegal Activities Customer. [...] - $15M in LSLR ASCE grades: - The nation’s wastewater - D+ The nations drinking water infrastructure - C- - Estimates suggest aggressive action to remedy our ailing water systems could save $1.7 billion Success and Challenges Success - Some state are adjusting DAC DWSRF/LSL Replacement - $15B definition Drinking Water State Revolving Fund funding, with eligible projects limited to LSL replacement. [...] fed $ Challenges - Many communities are reluctant to borrow funds for lead service line replacement - Utilities struggle to bring on the needed workers - Small and Mid-size communities find it hard to attract a contractor base - Cost share still exists for some low income rate payers - There is a need for a robust workforce strategy that prioritizes local hire and contractor capacity development i. [...] - Contractor capacity plays a big role in securing jobs for workers trained and for replacing LSLR - Detroit has taken a number of steps to build contractor capacity: ● Hiring opportunity and inclusion officer ● Putting out different size bids (not one size fits all) ● Adjusting payment schedules Lessons from Newark How did Newark replace 23K LSL in 3 years? - Different size bids to spur competiti.