Five Good Ideas ® on working with Ombudsman Toronto for positive change

But what if you or your community feel that you’ve experi- enced unfairness when dealing with or accessing City of Toronto services? Ombudsman Toronto makes sure the City of Toronto treats all members of the public equitably and fairly. [...] In this session, the City of Toronto’s Ombudsman Kwame Addo will present his five ideas on how you can work with his office to bring about positive change in your community. [...] Monitor, follow up, and adjust Toronto Metropolitan University, Director of Investigations and Interim Ombudsman with Ombudsman Toronto, and Investigator with Ombudsman Ontario. [...] Addo has also held positions on the Board of Directors Ombudsman Investigations on Public Administration: and Education Committee of the Society of Ontario Adju- A Case Study and an Evaluation Guide dicators and Regulators (SOAR). [...] He has been a faculty • Ombudsman Toronto’s Defining Fairness Handbook member, panelist, and moderator for the Osgoode//Forum of Canadian Ombudsman Essentials for Ombuds certifi- • Ombudsman Toronto’s Investigation into the City’s cate program and served on the City of Toronto Mayor’s Clearing of Encampments in Summer 2021 Committee on Community and Race Relations.