Patient experiences with emergency departments in British Columbia, 2007

He was the lead in production of early Hospital Report collaborative reporting of inpatient results, the transition to using the Picker suite of tools, and worked with Canadian Institute of Health Information (CIHI) on the transition of patient satisfaction reporting methods from the University of Toronto when production of reports moved to CIHI Dr. [...] For the past two years, Michael has had several contracts related to teaching quality improvement methods, to the design and teaching in health care improvement collaboratives, and to the use of patient satisfaction methods and indicators. [...] Patient Experiences with Emergency Departments in British Columbia, 2007 3 Acknowledgements Under the direction of the Deputy Minister of Health and Chief Executive Officers of the health authorities of British Columbia, a Patient Satisfaction Steering Committee has undertaken to learn and share information about the experiences that B. C. residents have with health care they receive in the provin [...] About the same proportion of patients in B. C. as in the rest of Canada would ‘definitely’ (57 per cent) recommend the Emergency Department to family and friends. [...] Recognizing the importance of understanding the patient experience in British Columbia, a council comprised of the Deputy Minister of Health, other Ministry executives, and the Chief Executive Officers of the health authorities struck a steering committee to commission and oversee surveys of patients across B. C. to obtain information for quality improvement initiatives.